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1: The IT manager from a prospective client organization explains that their network is overloaded. The network has been in use since 2002 with minimal upgrades, and is composed of several different devices from different vendors. E-mail is slow, the voice-mail system is outdated, and employee productivity and responsiveness are suffering.
Given this scenario, which business driver is most appropriate to sell a Cisco Unified Communications solution?
A.reduce operating costs
B.increase revenue generation
C.facilitate future expansion
D.reduce the number of employees
Correct Answers: A
2: Telecommunications manager: “I have heard that the speech quality of VoIP is poor. I think I would rather wait until the technology has really been tested.”
What is the most appropriate response to the telecommunications manager objection to deploying a Cisco Unified Communications solution?
A.VoIP is already a proven technology and the speech quality would be as good as, if not better than, a traditional phone system.
B.Cisco Unified Communications is an enhancement of VoIP, so it offers better quality.
C.Today, there is enough bandwidth in the Internet, so QoS for speech would be guaranteed.
D.Policies applied to traffic on a Cisco Unified Communications network are set to give a higher priority to voice packets than to data packets, which guarantees that speech quality is as good as, if not better than, a traditional phone system.
Correct Answers: D
3: Which statement about Cisco Unified Communications Manager Express and Cisco Unified Communications Manager is correct?
A.Cisco Unified Communications Manager Express is a router-based solution and Cisco Unified Communications Manager scales up to 240 users.
B.Cisco Unified Communications Manager is a router-based solution and scales up to 24,000 users.
C.Cisco Unified Communications Manager is a server-based solution and scales up to 24,000 users.
D.Cisco Unified Communications Manager Express is a router-based solution and Cisco Unified Communications Manager scales up to 30,000 users.
E.Cisco Unified Communications Manager is a server-based solution and Cisco Unified Communications Manager Express scales up to 300 users.
Correct Answers: D
4: Account manager: “Have you considered the potential savings in TCO that you will experience with a Cisco Unified Communications upgrade?” Finance manager: “To some degree, yes, but from my perspective, this is quite expensive in terms of a financial investment and in terms of staffing and maintenance costs.”
Based on the scenario, what is the primary concern of the finance manager?
A.reducing operating costs
B.return on investment
C.business justification
D.Cisco Unified Communications compared with IP-enabled PBX
Correct Answers: A
5: SMBs often rely on a systems administrator to handle IT needs. They often decide against implementation of IP telephony because of complicated QoS configuration.
What is an advantage of Cisco Unified Communications solutions in implementing QoS for SMB customers who are not experts?
A.QoS is enabled on every ISR by default.
B.AutoQoS allows administrators to easily set up policies to deliver high-quality voice.
C.A Cisco Unified Communications solution is a reliable solution, so QoS is not needed.
D.Cisco Unified IP phones accept more jitter and loss than IP phones from the competitors.
Correct Answers: B
6: You require an easy-to-use, web-enabled tool to demonstrate to a prospective customer the benefits of a converged network in terms of productivity enhancements and real estate savings. Which tool should you use?
A.Cisco ROI analysis
B.Cisco CNIC
C.business case from the industry of the prospect
D.customized hurdle rate analysis
Correct Answers: B
8: An account manager is meeting with a customer who is interested in a Cisco Unified Communications solution. The customer needs to support a variety of analog devices, voice mail, auto attendant, and 200 users. Which solution should the account manager discuss with this customer?
A.a full Cisco Unified Communications Manager solution
B.a full Cisco Unified Communications Manager solution with Cisco Unity
C.Cisco Unified Communications Manager Express
D.Cisco Unified Communications Manager Express with Cisco Unity Express
Correct Answers: D
9: An account manager is meeting with a customer who is running Cisco 2821 Integrated Services Routers at various branches with Cisco Unity Express Network Module cards in each router. The customer has decided to upgrade to Cisco 2851 Integrated Services Routers for various reasons. The customer wants to maintain the same level of voice mail and auto attendant as before and is concerned whether new equipment will need to be purchased.
What should be your response to the customer?
A.Upgrade to the new routers and purchase a Cisco Unity Express Network Module Enhanced Capacity.
B.Keep the same routers and purchase a Cisco Unity Express Network Module Enhanced Capacity.
C.Upgrade to the new routers and keep the same Cisco Unity Express Network Module.
D.Upgrade to Cisco 3800 Series Integrated Services Routers and keep the same Cisco Unity Express Network Module.
Correct Answers: C
10: A customer decided to simplify his operations and purchased Cisco Smart Care Service.
Which of these is not a feature and benefit of Cisco Smart Care Service?
A.It provides remote monitoring and repair of Cisco devices and software applications.
B.It provides proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies to identify potential issues.
C.Cisco Smart Care Service replaces Cisco SMARTnet and Shared Support Services.
D.The service is delivered through a local Cisco Certified Partner working with Cisco to provide a consistently excellent service experience.
Correct Answers: C
11: A customer is afraid to implement Cisco Unified Communications, because their primary intention is to simplify their operations.
What are the two most appropriate responses to this objection? (Choose two.)
A.Users often change their offices, so implementation of Cisco Unified Communications would reduce moves, adds, and changes.
B.Cisco Unified Communications could reduce overall cost of toll charges because a network administrator may configure toll-bypass.
C.Cisco Unified Communications will decrease device management because a network administrator is able to configure data and telephony equipment.
D.Users will use new applications such as video and web sharing.
E.Cisco Unified IP phones will offer new XML applications.
Correct Answers: A C
12: A carpet dealer has a long-term relationship with many customers. His sales agents mostly work from home. His primary intention is to improve the customer contact and to enhance productivity of the sales agents.
Which Cisco Unified Communications solution will best support his goals?
A.Cisco Unified Communications offers a wide range of IP phones with enhanced capabilities. To change a facility, a user just connects the phone to a new port.
B.Cisco Unified CallConnector integrates CRM, so everyone in the organization can view the latest customer information displayed in XML.
C.Cisco Unified Wireless Network delivers one integrated network, wired and wireless, that supports data, voice, and video communications for a wireless VoIP solution.
D.WebEx allows the sharing of remote desktops across different locations.
Correct Answers: B
13: Which tool provides a completely transparent, Microsoft Excel-based spreadsheet that focuses on areas of IP telephony savings for Cisco Unified Communications Express solutions?
A.Cisco CNIC
B.computer telephony integration analyzer
C.Cisco ROI methodology
D.needs-based competitive differentiator
Correct Answers: C
14: Which Cisco Unified Communications solution increases employee productivity?
A.Cisco Unified Communications Manager Express
B.Cisco netManager
C.Cisco Unified CallConnector for Microsoft Windows
D.integrated services router
Correct Answers: C
15: Which Cisco Unified Communications product displays the latest customer information to answer customer inquiries and increase customer satisfaction?
A.Cisco Unity Express
B.Cisco Unified CallConnector
C.WebEx
D.Cisco Unified Video Advantage
E.Cisco Unified Communications Manager Express
Correct Answers: B
16: What are two areas of savings often associated with convergence in terms of lowered costs over traditional voice communication? (Choose two.)
A.toll bypass
B.data storage
C.XML applications
D.moves, adds, and changes
E.CTI
Correct Answers: A D
17: Which two Cisco Unified Communications solutions best improve customer responsiveness? (Choose two.)
A.Cisco Unity Express
B.Cisco Unified CallConnector for Salesforce.com
C.Cisco Unified CallConnector for Microsoft Dynamics CRM
D.Cisco Unified CallConnector Mobility
E.Cisco Fax Server
Correct Answers: B C
18: A financial consulting company has several small offices and some of the employees work from home. The CFO has noticed that the company has high travel expenses and would like to reduce these expenses by sharing documents in real time and offering online events.
Which technology should a partner recommend to meet the objectives of reducing travel expenses?
A.A Cisco Unified IP phone with XML application
B.Cisco Unity Express with group delivery mailboxes
C.WebEx
D.Cisco Unified Video Advantage and Cisco IP Communicator
Correct Answers: C
19: Which of these best describes the benefit of convergence?
A.reduced total cost of ownership
B.single-vendor hardware equipment
C.retention of existing hardware
D.a single suite of signaling protocols
Correct Answers: A
20: Which three benefits describe how a converged network solution can leverage the existing infrastructure of an SMB customer? (Choose three.)
A.A converged network is easier to manage.
B.Converged networks offer new capabilities and applications.
C.A converged network does not need a gateway to the PSTN anymore.
D.Converged networks are often proprietary, closed systems.
E.A converged network is less expensive to build and operate.
F.Converged networks use dedicated lines for voice, video, and data.
Correct Answers: A B E
